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Customer Experience Matters
Being able to buy tickets online has been around for a while now, so surely there are enough clever people around to find an alternative...


Head to Head: Savills vs Home Made
One of my last major projects in 2017 at my last employer was to lead the marketing launch of the biggest Build to Rent (BTR)...


Careers Insight: All hail the ageing workforce
It’s time to admit it… yep, I am getting old and rapidly heading towards adding to the ageing workforce statistics. And I hear many...


Head to Head: Canada Life vs Just Group
The renewal of my passport may not immediately seem relevant to the Later Life Lending sector, but on seeing the expiry date, it quickly...


Head to Head: ASTL vs Key
With the award and event season now in full swing, it’s a great chance to talk to the great and good of our industry and to also...


Careers Insight: Nurture the next generation
At the time of writing, I am sitting in my office looking forward to the Hungarian Grand Prix qualifying event in two hours’ time and...


Head to Head: United Trust Bank vs OpenMoney
A long time ago (in mortgage terms) in a galaxy far, far away….. It is a period of civil war. Rebel online estate agents, striking from a...


Head to Head: Tandem Bank vs Unmortgage
As a child of the 70’s and early 80’s, Top Trumps relieved the boredom during those endless car journeys and rainy weekends and for me...


Careers Insight: Collaboration is key to success
Some people are just meant to work alone and remain very insular in their outlook. This has never been something suited to me. Throughout...


Are we heading towards our own 'commissary' moment?
Estate agents should have seen it coming: charging their customers thousands of pounds for one transaction, even when a buyer was found...
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